These Terms of Use apply to the use of MooneyGo branded sites, applications or services that are the property of myCicero Srl or controlled by myCicero Srl, with registered office at 60019 Marzocca di Senigallia AN - Italy or its affiliates and subsidiaries. These Terms of Use contain the following terms and conditions in addition to the terms provided in the Privacy Policy (and any changes).
MooneyGo is the new commercial brand licensed for use to myCicero Srl and owned by Mooney SpA.
Supplements: You are responsible for paying any fees due to your use of the MooneyGo site or application, including any surcharges imposed by the network operator or roaming charges. For further details, contact your network operator.
Third Party Applications, Services or Sites: The MooneyGo site or application may make it possible to link or connect to features of third-party applications, services or sites that are not owned or controlled by myCicero Srl (collectively, “Third Party Services”). Such Third-Party Services are subject to the terms and conditions of the corresponding third-party provider. myCicero Srl exercises no control over it and is not responsible for matters relating to any interactions or transactions by the user with such third parties or related to content, information published, applications, services, sites, advertising, links, privacy policies and/or practices of such third parties to which you have accessed through the MooneyGo site or application. Verification of the privacy policies and conditions of service and use of third-party sites visited by the User before downloading or using such third-party services is the sole responsibility of the User.
Decompilation: You agree not to decompile, disassemble, reverse engineer, or in any other way attempt to access the source code of the MooneyGo site or application. Copying, even in part, of the MooneyGo site or application is prohibited. It is also prohibited to make commercial use of it, rent, lend, sell, publish, license or sublicense, distribute, assign or transfer in any way parts of the application to third parties. myCicero Srl reserves the right to monitor and report user activity relating to the MooneyGo site or application to its external statistical service providers.
Protection of your personal data: We want to help our users put in place all necessary measures to protect their privacy and data. Accordingly, we encourage you to read the relevant Privacy Policy to understand what type of information we collect from your use of the MooneyGo site or application, and the specific measures implemented to protect your personal data.
myCicero Srl reserves the right to modify these conditions of use at any time without notice and without any liability towards the user. Your continued use of myCicero Srl applications or sites following any changes to these Terms of Use constitutes your acceptance of such changes. If you do not accept and observe these Terms of Use, you may not use the MooneyGo site or application of myCicero Srl or use any software linked to it. Use of the MooneyGo site or application is at your sole risk. All myCicero services are provided “as is” and “as available”. myCicero Srl offers no guarantee and declines all responsibility for the availability, punctuality, security, reliability and quality of myCicero sites and applications, for the software connected to them or for the use of the latter, or for applications or other products, services or information obtained through myCicero sites or applications. Furthermore, MyCicero Srl will not be held responsible in any way for the cancellation or impossibility of transmitting any content or other information stored or transmitted by the sites or by the MooneyGo application.
MyCicero Srl declines all responsibility for the accuracy and reliability of information or recommendations transmitted through the sites or from’ the MooneyGo application.
myCicero Srl disclaims any responsibility for the accuracy and reliability of information or recommendations transmitted through the sites or the MooneyGo application.
myCicero Srl reserves the right to limit or discontinue use by you or withdraw the MooneyGo site or application in its sole discretion. To the extent permitted by law, myCicero will not be held responsible for any loss or damage of any kind. Because some jurisdictions do not permit the exclusion or limitation of consequential or incidental damages, the above limits may not apply. In these cases, the global liability of myCicero Srl may exceed the amount actually paid by the customer (where applicable) for the MooneyGo site or application and the software connected to it.
The User acknowledges and accepts that myCicero Srl owns rights, title and interest relating to the MooneyGo site and application and the software connected to it. You agree not to alter, destroy, obscure or otherwise remove any trademarks or proprietary rights protected by copyright with respect to the myCicero Sites or Applications.
Use of the site: myCicero allows the User to use the site for personal, non-commercial use. The User is also authorized to download, install and use the Mobile Applications on his mobile phone to have access to the Services offered in accordance with these Terms of Use.
Intellectual Property: Access to the Site and Mobile Applications does not give the User any intellectual property rights in relation to them, but only a right of use in accordance with these Terms and Conditions. The User may under no circumstances reproduce, represent, modify, transmit, publish, adapt in any medium and by any means, or use in any way, all or part of the Site and Mobile Applications without the prior written consent of myCicero. Any use in this sense not approved in advance by myCicero, in any way, of all or part of the Site and Mobile Applications may be subject to suitable actions, in criminal and civil proceedings for the protection of copyright and not only. The use of any software or automated systems aimed at extracting information from the Site or Mobile Applications (including scraping and direct access to the API) is prohibited without the prior written consent of myCicero.
Through the myCicero prepaid account, the User can proceed to pay for the Services enabled on MooneyGo. To top up and use the prepaid account, the User must have correctly completed the registration procedure. To this end, the User also declares and guarantees to act in his own name and on his own behalf and not as a representative or agent of a third party. The prepaid account has no costs for the User, just as there are no costs or commissions for top-up the credit of the prepaid account by credit card or with the other payment methods accepted by myCicero, except for top-ups made through Mooney network, which provides an additional cost relating to commissions as per current Mooney price lists. The refund of the prepaid account not yet used will take place upon explicit request from the User. The amount to be refunded will be deducted by a fixed practical management cost of € 2.50. The refund will be made by bank transfer made within 30 days from the date of the request.
The refund request must be made by the User and will be evaluated in agreement with the Service Operator (e.g. carrier for passenger transport, manager for the parking service/LTZ). myCicero will reject a refund request (so-called cancellation) of the purchased security if: (i) the User has submitted repeated refund requests within a short period of time; (ii) the User defaults on the obligations deriving from these General Terms and Conditions; (iii) there is reasonable suspicion that the User is using the Service fraudulently or that the Account is being used fraudulently by a third party. In this last case myCicero reserves the right to communicate such conduct to the Competent Authorities. In the case of a refund request for a Trenitalia ticket, myCicero will proceed according to the methods, terms and conditions established from time to time by Trenitalia itself and which can be consulted on the www.trenitalia.com website, applying, if applicable, a withholding tax on the amount paid. All the above requests must be forwarded to myCicero through a formal communication to the email address assistenza@mooneygo.it with the indication of the reason for which the specific operation is requested to be carried out.
Using the MooneyGo application, myCicero makes payment and use of parking available to the User in the areas and/or cities affiliated with myCicero. If the relevant parking concession/management company and/or the competent municipal authorities request it, the use of the Service is conditioned on the positioning of a sticker or heel on the windshield of the vehicle. The User undertakes to respect and comply with the laws and regulations applicable within each Municipality or issued by parking concessionaire companies.
To activate parking, the User must enter a valid area code and select the vehicle in relation to which he intends to use the Service. It is the User's responsibility to correctly enter the area code, corresponding to the specific parking area, and the vehicle license plate. Where the User lets the Smartphone suggest a parking area code, the User himself is required to ensure that the suggested code corresponds to that declared by the sign on the parking meter belonging to the specific area. In any case, it is the User's responsibility to verify the correct activation of the parking service by checking the active parking confirmation screen, present in the application. myCicero therefore declines any responsibility relating to insertion errors. The expected amount of the fee due for parking will be calculated already during the activation phase, also considering any service costs, as determined in the following paragraph Service Costs. It is understood that the final consideration will be determined only once the parking is finished, based on the actual duration of the vehicle's parking. The parking period, in the absence of manual closing intervention carried out by the User, is considered terminated in accordance with what was previously indicated by the User himself, at the time of each activation or in the event of an extension of the duration. In any case, the parking will be terminated automatically by MooneyGo if the prepaid account is zero. It is therefore the User's responsibility to verify, in relation to the individual Municipality and/or parking concessionaire company, the expected fare times, the residual availability of their prepaid account and verify that the credit card registered in relation to the use of the Service is valid, not blocked and that the relevant payment is successful. In cases where charging credit card is not possible, myCicero will have the right to demand payment for the services used directly from the User. If the payment/booking services on MooneyGo are temporarily unavailable, it remains the User's obligation to make the payment/booking with other tools or methods. The User also undertakes to indemnify and hold myCicero harmless in relation to any damages that it may suffer due to possible disputes that arise between, respectively, the User and parking companies, municipal authorities, credit institutions or operators of mobile telephony, including the amount of any legal and honorary expenses that myCicero must bear for any reason due to said disputes. Any disputes that arise between the User and the competent police authorities in relation to parking tickets (which imply the imposition of an administrative sanction) must be managed directly between the User and the competent authorities and/or management companies of car parks, with the exclusion of any involvement of myCicero, whose task will be limited only to the provision of the information that it has available.
Service CostsRegistration on MooneyGo is free. In all cities participating in the parking payment service through MooneyGo, the activation and deactivation of parking are usually carried out at no additional cost compared to the parking fee requested by the parking company in relation to the specific area and the parking time, except in cases where the parking manager decides to charge the User the cost of the Service. The User has additional optional services available that may be charged, such as, for example, start/end of parking notification costs through SMS or costs for the simultaneous payment of parking by credit card without using the prepaid account. Responsibility for the activation of these additional services lies with the User, subject to acceptance, before activation, of each service or the making of the related charges. To activate these services, the User may use the MooneyGo application. For a description of the additional services and their price, please refer to the information on the www.mooneygo.it website. myCicero reserves the right to change the fees for ancillary services at any time. If the User does not intend to accept the application of the new fees, the same may deactivate the Account pursuant to these Terms and Conditions.
Using the MooneyGo application, myCicero makes payment and use of the public transport service available to the User in the areas and/or for affiliated carriers. It is the Customer's responsibility to identify the correct travel document to purchase. myCicero therefore declines any responsibility relating to the purchase of unsuitable travel tickets. The fee will be charged at the time of purchase of the travel ticket. The User undertakes to respect and comply with the applicable laws and regulations within each transport company. If the User cannot access one of the payment services provided by MooneyGo, it remains the User's obligation to make the payment with other tools and obtain a suitable travel document. This obligation remains with the User, even if their mobile phone does not work, has a low battery or the outage is attributable to their telephone operator. In any case, it is the User's responsibility to verify the correct purchase of the travel ticket by viewing the appropriate screen in the app after purchase. The User also undertakes to indemnify and hold myCicero harmless in relation to any damages that it may suffer due to possible disputes that arise between, respectively, the User and transport companies, municipal authorities, credit institutions or operators of mobile telephony, including the amount of any legal fees and fees that myCicero must bear for any reason due to such disputes. Any disputes that arise between the User and the competent supervisory authorities in relation to travel tickets (which imply the imposition of an administrative sanction) must be managed directly between the User and the competent authorities and/or transport companies, with the exclusion of any involvement of myCicero, whose task will be limited only to the provision of the information that it has available. It is the responsibility of the User to also verify that the credit card registered in relation to the use of the Service is valid, not blocked and that the related payment is successful. In cases where credit card charging is not possible, myCicero will have the right to demand payment for the services used directly from the User.
Service CostsRegistration for the service by the User is free. For all carriers participating in the travel ticket payment service through MooneyGo, the purchase price of the ticket is established by the manager himself; commissions may be added to this, if provided for by the chosen payment method.
Conditions of use of travel ticketsThe conditions of use of travel tickets are established by the companies that provide the service: the User undertakes to respect and comply with the laws and regulations applicable for the purpose within each transport company.
Use of additional services from third-party companies through MooneyGoThrough MooneyGo website and app, myCicero also provides the User, in addition to its own services, with the possibility of using additional services provided by third-party companies, as specified on the www.mooneygo.it website. These include some payment services offered by Mooney SpA and commercial services provided by Mooney Servizi SpA.
The use of these services is subject to compliance with applicable regulations and the specific contractual conditions of each service, which Users are invited to consult carefully before proceeding with use.
Regarding the processing of personal data carried out by myCicero as part of these services, please refer in full to the provisions of the MooneyGo Privacy Policy, accessible at https://www.mooneygo.it/condizioni/condizioni_registrazione_mooneygo_it.html, which regulates the methods of collection, processing and protection of the User's personal data by myCicero. As regards, however, the processing of personal data by Mooney SpA, for payment services, and by Mooney Servizi SpA, for commercial services, please refer to the respective information on the processing of personal data, which can be consulted respectively at the following addresses:
Mooney S.p.A:
https://www.mooney.it/cms/uploads/Mooney_Informativa_Privacy_Servizi_di_Pagamento_Mooney_Go_315000b7ed.pdf
Mooney Servizi S.p.A.:
https://www.mooney.it/cms/uploads/Mooney_Servizi_Informativa_Privacy_Servizi_Ricarica_e07633d703.pdf
myCicero is not responsible for any malfunctions, delays or problems arising from the use of the services offered by third-party companies through the app and the MooneyGo site, unless such problems depend on technical malfunctions linked to the use of the site or the app itself. It is therefore the User's responsibility to ensure that he has understood and accepted the conditions and terms of the services of interest, as well as to use them in compliance with current regulations and regulations.
The User undertakes not to reveal to anyone the password used to access the app, not to transcribe the password in such a way that third parties can understand its use and not to keep password notes so that other people have access to the app. The User must immediately report to the myCicero Assistance Service where he has reason to believe that third parties have had access to his user or have become aware of the password. The User also undertakes to promptly report myCicero to Customer Service if he believes that his Account has been used by an unauthorized person or in an unauthorized manner.
Except in cases of intent or negligence, myCicero is not responsible for any damage or loss if:
Within the limits set by the legal rights of consumers (where applicable), these Terms of Use are subject to Italian legislation, except for any conflicts of law. In addition, you accept the jurisdiction of the Italian courts.
myCicero Srl with registered office in S.S.Adriatica Sud 228/d stores and protects the data it comes into possession of based on European Union Regulation no. 2016/679 of 27 April 2016, called GDPR, adopted by the European Parliament and the Council, and concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data within the European Union.
These general conditions of licenses for use («License») govern the use that the user may make of the application to which this document refers myCicero undertakes to keep the Id Wallet accessible on a continuous basis, except for periods of technical maintenance, updating or force majeure. In such cases, the User will be informed in advance, where possible.
The User acknowledges that the continuous availability of the service cannot be guaranteed and that interruptions could occur that are not attributable to myCicero. myCicero also cannot ensure that all the information contained in the application is true. For this reason, the company invites the user, before making any choice, to verify the veracity of the information reported therein. MyCicero does not guarantee the veracity of information relating to mobility services, as represented by third-party mobility operators, and indicated in the application (train timetables, bus timetables, validity of fares).
The License licenses the user the copyright of use relating to the application, with the limits of space, time of technology defined here, with the aim of being able to freely use the application for the purpose of consulting the information and contained therein, as well as the possible purchase of the mobility title.
With the registration process, the myCicero Id Wallet will be created.
The myCicero Id Wallet (also called myCicero:ID profile) is the federated digital identity system that allows the User to use a single profile to authenticate and access the applications and services of the myCicero group (such as MooneyGo and the other white-label apps). Using the Id Wallet, the User can centrally manage personal data and credentials useful for using these services. This license governs the use by the User of the federated profile for the purposes of authentication and use of the myCicero services. It should be noted that each application or associated service (for example MooneyGo) may provide its own additional conditions of use; the User is required to read them.
The License allows the User to access and use the Application and the Id Wallet to authenticate only once and reach multiple myCicero services without re-registering. In particular:
The myCicero Id Wallet allows the User, through the Application, to access a plurality of functions managed by myCicero Srl, through which it is possible to purchase, book or use mobility services provided by third parties (such as, by way of example, local public transport operators, railway companies, car park managers, car sharing or bike sharing services). These services, resold by myCicero, are not provided by myCicero, but by third-party operators with whom the User concludes a separate independent contract, under the conditions applicable from time to time.
Each service offered by Third Party Operators is thus governed by terms and conditions specific to the Third-Party Operator, which may include methods of use, cancellation policies, liability, refunds, timetables, limitations and specific requirements (e.g. age, required documentation). Before the conclusion of the purchase, the User is given the right to view these conditions. The User acknowledges and accepts that:
The User undertakes to use the Id Wallet diligently, complying with the legal provisions and these conditions. In particular:
Access to the Application requires a device compatible with the minimum versions of supported operating systems. MyCicero does not guarantee the correct functioning of the service on obsolete, rooted/jailbroken or non-standard configuration devices. The list of supported operating systems and the minimum resources necessary to run the Application, which is constantly updated, is available in the iOS and Android markets.
The User, if a consumer, pursuant to Art. 52 et seq. of the Legislative Decree. 206/2005 (Consumer Code), has the right to withdraw from this License within 14 days of its acceptance, without obligation to state reasons and without costs.
WithdrawalWithdrawal can be exercised by written communication to the Owner at the address indicated in the privacy policy. In case of active use of the Id Wallet (e.g. access to services, purchases), the User accepts that the right of withdrawal ceases for services already performed at his request.
myCicero is committed to making the Application the Id Wallet also accessible to users with disabilities, in accordance with the principles of EU Directive 2019/882 on the accessibility of digital products and services. Any difficulties can be reported at supporto@mycicero.it.
myCicero Srl is designated as Data Controller of the personal data collected through the Application for the purposes related to the mere making available of the application, in accordance with the information available at the following address https://www.mooneygo.it/condizioni/condizioni_registrazione_mooneygo_en.html.
In relation to the data processed for the provision of the mobility permit, the person providing the mobility service will operate as data controller, in accordance with the information available on the official website of the person providing the specific service.
For technical assistance or to report complaints relating to the use of the Id Wallet, the User can contact myCicero at the following email address: supporto@mycicero.it or via PEC to: mycicero@legalmail.it.